Terms & Conditions
Terms & Conditions - Plain English
All our products have a 3 year guarantee on workmanship and materials - with the exception of the zips and plastic adjusters. Since we don't make them, we can't guarantee them.
However, we will repair or replace any defective components - including zips and adjusters.
If you do send us one of our products back for repair, we will assess if the damaged component was due to fair wear and tear or is genuinely defective. We've made a lot of these schoolbags now and we know how strong they are and also know that they will last well beyond 3 years - but we also know when damage is deliberate - and yes, your child may very well cause deliberate damage to our product: we've seen it before!
In any case, we will, of course, fix your bag. But if we determine that the damage was deliberate or due to fair wear and tear, then we may have to charge you a fair price for the repair.
Please choose your product carefully. We will, in most cases, be unable to offer you a refund if you have changed your mind.
Please contact us if you have any questions regarding this policy.